LyraAI

Privacy Policy

Last updated: November 2nd, 2024

At LyraAI, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our AI companion service.

1. Information We Collect

1.1 Information You Provide

  • Telegram user ID
  • Chat messages and interactions
  • Payment information (processed securely through Stripe)
  • Support inquiries

1.2 Automatically Collected Information

  • Usage statistics
  • Error logs
  • Device information
  • IP address

2. How We Use Your Information

We use your information to:

  • Provide and improve our AI companion service
  • Process your payments and manage your subscription
  • Respond to your support requests
  • Send important service updates
  • Prevent abuse and maintain security
  • Comply with legal obligations

3. Data Storage and Security

Important: While we implement strong security measures, please be aware that LyraAI is an AI companion service, and your conversations are processed through AI models. We recommend not sharing sensitive personal information in your chats.

3.1 Data Storage

We store minimal user data and maintain chat history based on your subscription tier. Free users have limited chat memory, while premium users enjoy extended history retention.

3.2 Security Measures

  • End-to-end encryption for payment processing
  • Secure data transmission
  • Regular security audits
  • Limited employee access to user data

4. Data Sharing

We share your information with:

  • Stripe - for payment processing
  • AI model providers - for conversation processing
  • Cloud service providers - for hosting

We do not sell your personal information to third parties.

5. Your Rights

You have the right to:

  • Access your personal data
  • Request data deletion
  • Export your chat history
  • Opt-out of marketing communications
  • Update your information

6. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

  • Email: support@meetlyra.com
  • Telegram Support: @LyraGFSupport

7. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes through the service or via email.

8. Legal Compliance

This Privacy Policy complies with European data protection laws, including GDPR. For users in the European Union, the data controller is Exodia Studio, located in Italy.